Refund policy

Return and Refund Policy

Thank you for shopping with Little Smiles.

We want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us within 7 days of receiving your order.

Returns

To be eligible for a return:

• The item must be unused and in its original condition and packaging.
• Proof of purchase must be provided.
• The item must not have been damaged or used after delivery.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please provide your order number and photographs of the product and packaging so that we can assess the issue.

Where appropriate, we will arrange a replacement or refund.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed using the original payment method.

Please allow the relevant payment provider or bank processing time for the refund to reflect.

Non-Returnable Items

Items that have been used, damaged after delivery, or opened where the product is not suitable for return due to hygiene or safety reasons may not be eligible for a refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Little Smiles will assist with the return process.

Returns for other reasons may be subject to return shipping costs.

Contact Us

If you have any questions about our Return and Refund Policy, please contact Little Smiles using the contact details provided on our website.